t: 01380 871101

Facilities

At West Wiltshire Crematorium we have a comfortable and modern chapel, furnished in oak.

The chapel seats 96 people with additional standing room for a further 100. The chapel is furnished with non-permanent seating, which can be rearranged to suit individual requirements if necessary. There is standing room outside the chapel, with some cover available under the porte-cochere, and a speaker system has been installed so that anyone standing outside is able to listen to the service even if there is no room inside.
Our state-of-the-art downloadable music system means we are able to play any piece of music that has been commercially recorded and released. With prior notice, the service may also be broadcast or ‘webcast’ via a secure internet link for family or friends who are unable to attend, and this same facility also enables audio CD or visual DVD recordings of the service to be produced.

In addition to these facilities, we have a resident organist who will play traditional music on request.

The chapel’s induction loop system serves as an aid to the hearing impaired, and a wheelchair is available if required.

We have a modern digital music system that can provide almost any music choice that is requested. Click here for further information and our current music library:  http://www.wesleymedia.co.uk

 

1. Crematorium Rules & Regulations

SECTION A - GENERAL INFORMATION

1. The following regulations have been designed and formulated for the control and use of West Wiltshire Crematorium.

2. All correspondence should be addressed to:
West Wiltshire Crematorium
Devizes Road, Semington
Trowbridge
Wiltshire
BA14 6HL
Tel: 01380 871101
Fax: 01380 871105
Email: info@westwiltshirecrem.co.uk

3. Crematorium opening times:

Office Monday - Friday
9.00am - 5.00pm
Grounds & Chapel of Remembrance

Weekdays
April to September
9am - 7pm

Weekdays
October - March
9am to 4.30pm

Weekends and Public Holidays
10am to 4.30pm

4. Children Those below 15 years of age, will not be permitted to enter the crematorium unless accompanied by a responsible adult.

5. Dogs Shall not be permitted in the grounds unless on a lead

6. Vehicles. Cars are allowed in the crematorium grounds but drivers shall not exceed the speed limit of 5 mph. Cars must only be driven on the main carriageways. On no account may cars be driven on footpaths, grass areas or planted areas. All vehicles must be parked neatly to allow access to other vehicles.

7. The Crematorium company shall not be held responsible for the safe keeping of any wreaths, flowers, plants or any other objects placed in the cemetery nor any damage caused to memorials, monuments and mausoleums by high winds or storms, or other factors outside their control. An incident book is kept at the office for recording thefts of any type and the police will be informed of more serious crimes and if a high incidence of thefts occurs.

8. All persons shall conduct themselves in a decent, quiet and orderly manner. The General Manager is empowered to take such action as he/she may consider appropriate against any person who may:
 - Commit any nuisance in the cemetery.
 - Wilfully create any disturbance in the crematorium
 - Wilfully interfere with any burial taking place
 - Wilfully interfere with any grave or memorial or any plants, flowers or other such objects in the cemetery.
 - Play at any game or sport in the crematorium grounds.

9. Visitors to the crematorium shall not unreasonably interrupt any employee at their duties or employ them to execute private works within the Crematorium or extend to them any gratuity. All enquiries, complaints and requests by members of the public must be made to the cemetery office and not to workmen in the Crematorium.

10. No person not being an officer or servant of the Crematorium or another person so authorised by or on behalf of the Crematorium Company shall enter or remain in the crematorium at an hour when it is closed to the public.

11. The taking of commercial photographs and filming is not permitted in the crematorium except with the prior approval and permission of the manager in writing and upon payment of the appropriate fee. Photographs of individual graves by approval with the grave owner are allowed.

12. No person shall operate any sound equipment or play any musical instrument in the crematorium without the prior consent of the manager. This should not discourage people from singing at the graveside or playing a favourite song quietly with the acknowledgement of the manager.

13. The Crematorium Company reserves the right to close the crematorium grounds on any day should it be considered that circumstances so warrant.

14. The sale of goods, services, plants or other articles, the soliciting of orders or repair of memorials or for work connected with graves is strictly prohibited within the grounds of the crematorium. All such services and requests should be met by the crematorium office.

15. No employee of the Crematorium Company are allowed to undertake privately, any work or favour of any kind nor receive any gratuity for the said work of favour.

16. The placing of stone paving slabs, timber, etc around and leading to a grave space is strictly prohibited and shall be removed without prior notice on the grounds of health and safety and to satisfy the insurance underwriter of the company.

17. Any plants, vases or any other item placed outside the grave space shall be removed without prior notice.

18. The planting and maintenance of the grave is the responsibility of the grave owner and the company does not undertake any work other than moulding, turfing or seeding unless a separate agreement has been made with the crematorium company and the appropriate fee paid.

19. All persons entering into the crematorium grounds shall conform to all respects with the crematorium regulations and shall be subject to the orders of the manager and staff who have full power to exclude from the cemetery any member of the public whom may be deemed fit to exclude. Should it be necessary to use physical force to remove a subject the Police shall be summoned.

20. These rules and regulations shall be final.

21. The crematorium company reserves the right to make any alterations and additions to the rules and regulations of the crematorium at any time it feels fit.

22. Rubbish must be placed in the receptacles provided for this purpose. No household rubbish must be left in the crematorium grounds or dumped.

23. The crematorium fees are displayed in the crematorium office and are revised from January 1st Services after this date will be charged the revised rate.

 

Cremated Remains

1. The interment of cremated remains will only be permitted (and recorded in the cremation registers) when carried out in the presence of the manager or their authorised staff and only after the necessary documentation has been completed.  The scattering  of cremated remains is only allowed in the nominated area's, or memorial lawn by prior agreement, within the grounds and the above procedure needs to be adhered to also.

2. The certificate for Disposal of Cremated Remains issued by the Crematorium where the cremation took place must be delivered to the office before the interment can take place. Failure to deliver such Certificate will result in postponement of the interment until such time as the certificate can be produced

 

SECTION D - REGULATIONS CONCERNING CREMATIONS

1. A cremation can only legally take place when the Crematorium has the Registrars Certificate for Disposal or a Coroners Order for Cremation, Forms A, B and C and the Medical Referee has signed Form F to allow the cremation to take place. Without these forms in no circumstances will a cremation be carried out. (Cremation Regulations 1930 Regulations 6,7,8)

2. The above forms must be received by the Crematorium Office atleast 48 hours prior to the service taking place. Failure to provide these forms will cause the cremation to be postponed until such time that these can be produced.

3. The forms will be submitted on those provided by the crematorium and the appropriate fee paid before the cremation takes place, unless an account arrangement has been made with the General manager.

4. The maximum dimensions of a coffin to be loaded into the cremator is 31” wide (including handles) by 24” deep and 84” long.

5. The number of mourners permitted to enter the crematory for a witnessed cremation is six persons. This can only take place with the prior consent of the Superintendent and at his or her discretion.

6. The Funeral Director, or persons effecting the cremation must provide sufficient staff to convey the coffin into the chapel, unless prior warning has been given to the office and the appropriate fee paid.

7. Every body brought to the crematorium must be contained in a suitable coffin or shroud. No coffin or shroud should be accepted unless it bears adequate particulars of the identity of the deceased therein.

8. The Crematorium will not be held responsible for any error or consequences which may arise by reason of any inaccuracy in or late receipt of a notice of interment and will accept orders and instructions by telephone only at the risk of the sender.

9. The crematorium will store the resulting cremated remains for a period of 3 months before they are scattered in the garden of remembrance, unless instructions to the contrary are given at the time of applying for the cremation.

10. If no instructions are given regarding the use of floral tributes, they will remain in the floral tribute area at the side of the chapel for 3 days, including the day of the funeral. After this period the flowers will then be disposed of.

11. Any music requirements must be communicated to the crematorium office atleast 24 hours before the service is due to take place. If pre-recorded music is to be played, each piece of music must be clearly marked and in the case of CDs, each piece of music on different CDs.  The crematorium excepts no responsibility for poor quality recordings or damage to worn out CDs or mistakes due to the inadequate labelling of pieces of music.

12. The cremation of body parts is permitted on the completion of the appropriate forms and the payment of the appropriate fee.

13. The cremation of a non-viable foetus is permitted with the production of the Medical Practioner’s or Midwife’s certificate of delivery.

 

SECTION E - REGULATIONS RELATING TO MEMORIALS

1. All memorials must be supplied and fixed by the crematorium company. No external stone masons will be permitted to carry out work in the crematorium grounds.

2. No memorial may be fixed in the crematorium without the approval of the Manager. Unauthorised memorials will be removed out of the crematorium at the grave owners expense. All suitable styles and materials will be provided for your choice.

3. Inscriptions can contain relaxed expressions such as “Mum” and “Dad”, nicknames etc. The only regulation to this policy is that no inscription should contain words or sentiments which may be offensive to another visitor in the opinion of the General Manager.

4. Should the registered owner of the memorial become deceased, a transfer of ownership must be arranged before any approval for works to any memorial can be given.

5. The Crematorium reserves the right without notice to:
 a) Remove or make safe any memorial which in their opinion is a danger or could become a danger to any person in the crematorium grounds.
 b) To remove temporarily any memorial or part of the memorial if such a course of action appears to the General Manager to be desirable.
 c) To recover all reasonable costs in making any memorial safe from the lease holder or their representative

 

Date of Operation:

These regulations shall come into force on 1 February 2005.